Privacy Policy

Our company is fully committed to protecting and respecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our platform or use our services.

The management and protection of your personal data are governed by the provisions of the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy legislation, as well as relevant regulatory standards and guidelines for online gaming.

Data Controller Information

The Data Controller for the data collected through our platform is Kazeeno Casino. For any questions, clarifications, or to exercise your data protection rights, you can contact us via email at: [email protected].

What Information We Collect

During your registration, navigation, and use of our services, we may collect and process the following categories of data:

  • Identity and Personal Data: Full name, date of birth, gender, and contact details (residential address, email address, telephone number).
  • Verification and Identification Data (KYC): Copies of identity documents (passport, driver's license), proof of address (utility bills), and other documents required by anti-money laundering (AML) legislation and age verification frameworks.
  • Financial and Transactional Data: Information regarding deposits, withdrawals, payment methods used (such as debit/credit cards, Interac, electronic wallets popular in Canada), and your betting and gaming history.
  • Technical and Browsing Data: IP address, login data, browser type and version, time zone, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access our website.
  • Responsible Gambling Data: Information concerning your gaming behavior, self-exclusions, setting of deposit, loss, or session limits, as well as support requests related to responsible gambling.

Legal Basis and Purposes of Processing

We process your personal data exclusively in accordance with legal requirements and specifically for the following purposes:

  • Execution of Contract: To create, manage, and operate your account, process your transactions, enable participation in games, and provide the gambling services you request.
  • Compliance with Legal Obligations: To adhere to online gaming regulations, conduct identity verification (KYC/AML) checks, prevent fraud, and combat money laundering and terrorist financing.
  • Public Interest / Responsible Gambling: To implement strict measures for the protection of minors and vulnerable individuals, monitor patterns of problem gambling, and provide self-limitation tools.
  • Legitimate Interests: To improve our services, ensure network and information security, resolve disputes, and protect our legal claims.
  • Consent: When you have provided explicit consent (e.g, to receive promotional communications or personalized offers), which you have the right to withdraw at any time.

How We Collect Data

We collect data in various ways, including:

  • Directly from you when you fill out registration forms, contact customer support ([email protected]), or submit verification documents.
  • Automatically through the use of cookies and similar tracking technologies when you navigate our website.
  • From third-party payment service providers, financial institutions, and identity verification and fraud prevention databases, as part of our legal obligations.

Data Transmission and Sharing

Your data is treated with absolute confidentiality. We may share your personal data only with trusted third-party recipients, such as:

  • Payment service providers and financial institutions to process deposits and withdrawals.
  • Gaming software and technological infrastructure providers.
  • Competent regulatory, supervisory, and law enforcement authorities as required by applicable legislation or upon official request.
  • Professional advisors (legal, auditors, accountants) under strict confidentiality obligations.

In the event of data transfer outside Canada, we ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. In accordance with gaming regulatory frameworks and anti-money laundering legislation, player data and transaction history are retained for the mandatory period following the closure of your account as required by law.

Data Security

We implement rigorous technical and organizational security measures to prevent accidental loss, unauthorized access, use, modification, or disclosure of your personal data. These measures include advanced encryption protocols (such as SSL technology), firewalls, strict access controls to our systems, and secure database storage.

Your Rights

Under applicable Canadian privacy laws, you have the following rights regarding your personal data:

  • Right of Access: To request a copy of the personal data we hold about you.
  • Right to Rectification: To request the correction of inaccurate or incomplete data.
  • Right to Erasure: To request the deletion of your data, provided there are no overriding legal reasons for its retention (such as obligations under gaming legislation).
  • Right to Restriction of Processing: To request the restriction of processing of your data under specific conditions.
  • Right to Data Portability: To receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: To object at any time to the processing of your data based on legitimate interests.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time.

To exercise any of the above rights, you can contact us by sending an email to [email protected].

Responsible Gambling and Support

As part of our commitment to player protection and compliance with responsible gambling principles, we process data relating to your activity to ensure a safe entertainment environment. If you or someone you know is experiencing gambling-related issues, support is available across Canada through specialized resources:

  • Responsible Gambling Council (RGC): Provides resources, tools, and support for safe play. You can also reach out to local provincial help services such as ConnexOntario (1-866-531-2600) or similar regional support lines available in your province.

Complaint to the Privacy Authority

If you believe that the processing of your personal data violates the applicable legal framework, you have the right to lodge a complaint with the relevant supervisory authority, such as the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.

Updates to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time in order to reflect changes in legislation, regulatory requirements, or our business operations. Any revisions will be posted promptly on this page with the date of the last update indicated. We encourage you to check this page regularly for any changes.